Can I block a card from use on your site?
Yes, if you have registered a Debit Card that you no longer wish to use on site, we can block this for you. Please note, we cannot block PayPal accounts.
Also, many high street banks now have the ability to block gambling transactions. We recommend contacting your payment provider to see if this facility is available. Please note that it is not available for all banks.
How do I block a card with you?
All you need to do is speak to our Customer Support Team and provide the reason for this block, they will then be able to arrange this for you.
For further guidance on blocking gambling transactions from your bank account, please contact your bank.
Currently, we are aware that HSBC, Halifax, Monzo, Barclays, Starling, Lloyds Bank, Bank of Scotland, RBS, NatWest, Nationwide and MBNA all offer this service to their customers. However, other banks may also do this so please check with them if you're unsure.
I've blocked my card, but I can still see it on my account. Why?
You will still be able to see any blocked payment methods, but you would not be able to deposit from it anymore.
As an authorised card merchant, we are legally required to keep a record of any and all card transactions that we process, including card details, for at least 7 years. This is part of our compliance with EU Money Laundering Directives, as well as for auditing purposes. Please rest assured that your card details are stored securely in line with EU Data Protection directives.
Can I unblock a card?
Yes, please get in touch with our Customer Support Team if we applied the block.
If your block was applied by your bank, please get in touch with them to request the removal of a block. You may be subject to a 24-hour review first.