Why do you need to verify my details?
As with any company offering real money transactions, like banks and financial services, we cross check the details you register with a third-party identity management agency to make sure they are legitimate. A credit check is not performed, and your credit rating will be unaffected, but if we can verify you in this way you will have no need to send ID before you start playing.
What happens if we are unable to confirm your details?
If this is the case, we will clearly communicate any requests and provide guidance on what types of documents or information we need via our website, email, or by SMS and telephone. If you’ve been asked for some ID documents, you can find more info here.
Why couldn’t I be verified?
You may have accidentally entered incorrect details such as your date of birth, used a shortened name, or maiden name, the format of your address details could differ to what is held on official records (i.e. flat number, house number or name) or you may have recently moved address.
If that’s the case, simply contact our dedicated 24x7 Customer Support team via Live Chat. Our team should hopefully be able to quickly review and resolve any issues and soon have your account open and ready to play.
Remember, it is an offence to gamble if you are under 18 years old, so you will not be able to register or play if you are under 18 – no matter how accurate your details are.
How do I confirm my details?
To confirm your details, you can email firstname.lastname@example.org or you can attach your documents to a Live Chat.
Is it safe to send my documents?
The safety and security of your personal information is very important to us. We will only ask you to provide us with digital copies of your documents and not the originals. Once received, all documents are digitally stored in a restricted, secure and password protected environment and are held and processed in line with the EU Data Protection Directives. Only authorised personnel have access to this information.
If you share your computer with friends or family who are under the legal age to register and place bets on our site, the following third party applications offer parents and guardians facilities to monitor and restrict the use of the computer's access to the Internet; www.icra.org, www.netnanny.com or www.cyberpatrol.com.
For more information on our Responsible Gaming Terms please click here and refer to Section 10.
Do not leave your computer or access device unattended Do not share your accounts details or payment details with anyone Do not use the 'Save Username / Password' functionality on your computer or access device.
If you believe someone may have used your personal details or accessed your account without your permission, please contact our Customer Support Team immediately.