How do I become a VIP?
Our VIP Team review accounts as an ongoing process to see which members qualify for VIP status. They will let you know by email or phone if you qualify, and they will send you a welcome email that lets you know more about the exclusive VIP bonuses, events, and promotions.
As a Responsible Gaming Operator, we don't give out the exact criteria as we'd want people to qualify naturally by playing the games and enjoying themselves.
In order to receive VIP promotions, offers and communication you must set your account to be subscribed to our email mailing list. To check you are opted into this you just need to go to My Account Manage Details.
Can I apply to be a VIP?
You can't apply to be a VIP member, as we review accounts to check who has qualified, and this is done constantly so rest assured you won't miss out! The Loyalty Team will look after all players, and there'll often be bonuses and offers to take part in, even if you're not a VIP.
What are the benefits of the VIP scheme?
There are plenty of great things going on here at Heart Bingo whether you're a VIP or not, we've got it all. However, our VIP members would receive exclusive bonuses and access to the unique VIP promotions. Sometimes this can include presents or events, but the VIP Team like to keep a variety of things on offer. They would always let you know what's in store.
Why am I no longer a VIP?
When a member becomes a VIP, they can hold this status for a minimum of two months; however, we always ask that you keep in mind the VIP status can be removed at any time. In order to maintain the VIP status a member must continue to qualify as a VIP, playing at their natural level of play. Due to the responsible gaming guidelines and as a promoter of responsible gaming at we are unable to confirm the level of activity required in order for you to qualify as a VIP.
Don't worry as regardless of your status, we value all members and will ensure that we provide you with a fantastic experience, the best service, as well as superb promotions and offers.