If the deposit page will not allow you to deposit further funds to your playing balance, we may have temporarily restricted your account. We will have emailed or called you to let you know about the limit when we applied it.
The limit will apply to all gaming accounts in your name across the Gamesys Group. The Gamesys Group runs the following sites: Jackpotjoy, Starspins, MONOPOLY Casino, Virgin Games, Heart Bingo, Smooth Bingo and Rainbow Riches Casino.
If you would like to find out more about this imposed limit, or request it be removed or changed, please review your inbox to see why the limit was applied in the first place.
If it was our Compliance Team, you can reach them here: 01782 983371, open 09:00-21:00, Monday to Friday.
If it was our Social Responsibility Team, you can reach them here: 01782 983 221, open 24/7.
If you're still not sure, please call our Customer Support Team here: 0800 458 3360, open 24/7.